Comments on: San Francisco Events in April http://www.foxrentacarblog.com/2010/04/april-events-in-san-francisco/?utm_source=rss&utm_medium=rss&utm_campaign=april-events-in-san-francisco We care for our customers! Wed, 08 Feb 2012 18:05:42 +0000 hourly 1 By: admin http://www.foxrentacarblog.com/2010/04/april-events-in-san-francisco/comment-page-1/#comment-2513 admin Thu, 22 Apr 2010 20:16:23 +0000 http://www.foxrentacarblog.com/?p=2680#comment-2513 Dear Rod, Your comment is important to us, and we regret that your experience with FOX Rent a Car was not satisfying and this issue with our security deposit policy and problems with our Customer Service department arouse. Our <a href="https://foxrentacar.com/RentalPolices.aspx?@@=228195264@%C3%88%C3%87%C3%8B%C3%8B%C3%8D@%C3%88%C3%87%C3%8B%C3%8B%C3%8D&SID=8b42103b-470f-4010-aee9-31436e92bf32" rel="nofollow">rental car policy</a> and our <a href="https://foxrentacar.com/FoxFAQ.htm#FAQ_S10_A01" rel="nofollow">Frequently Asked Questions</a> state a period of 14 business days to refund the deposit and we apologize that this was not communicated to you. We also apologize for the frustration you endured trying to contact our Customer Care Department. We are constantly working on improving our customer service and appreciate it very much that you made us aware of this issue. Please accept our apologies for the less-than-satisfactory experience. Fox Rent A Car Dear Rod,

Your comment is important to us, and we regret that your experience with FOX Rent a Car was not satisfying and this issue with our security deposit policy and problems with our Customer Service department arouse. Our rental car policy and our Frequently Asked Questions state a period of 14 business days to refund the deposit and we apologize that this was not communicated to you. We also apologize for the frustration you endured trying to contact our Customer Care Department. We are constantly working on improving our customer service and appreciate it very much that you made us aware of this issue.

Please accept our apologies for the less-than-satisfactory experience.

Fox Rent A Car

]]> By: Rod http://www.foxrentacarblog.com/2010/04/april-events-in-san-francisco/comment-page-1/#comment-2188 Rod Tue, 13 Apr 2010 23:19:02 +0000 http://www.foxrentacarblog.com/?p=2680#comment-2188 I would strongly advise anyone who uses this company to closely view their deposit information if you use a debit card! I rented a car from them and was told by the rental agent at the place where I rented the car that I would receive my deposit in 2-3 business days. After 3 days I phoned them and was hung up on twice (no I did not use any profanity) and then told it would be 3 - 5 days by another phone agent and then transferred to another customer service agent who said 15 BUSINESS DAYS FOR ALL DEPOSITS and that "they can set their policies anyway they see fit" and then she hung up on me also. AVOID THIS COMPANY THEY ARE THE BOOST MOBILE of rental car companies. I would strongly advise anyone who uses this company to closely view their deposit information if you use a debit card! I rented a car from them and was told by the rental agent at the place where I rented the car that I would receive my deposit in 2-3 business days. After 3 days I phoned them and was hung up on twice (no I did not use any profanity) and then told it would be 3 – 5 days by another phone agent and then transferred to another customer service agent who said 15 BUSINESS DAYS FOR ALL DEPOSITS and that “they can set their policies anyway they see fit” and then she hung up on me also. AVOID THIS COMPANY THEY ARE THE BOOST MOBILE of rental car companies.

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