Q - How is my rental rate calculated?
A – The rates are based on a 24 hour rental day starting with the hour you pick up the vehicle.
Q - Does the cost of the rental include fuel?
A – FOX’s rates do not include fuel.
Q - Do you charge to refuel vehicle?
A – Yes. Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges.
Q - How does grace period apply?
A – A rental day is each 24 hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59 minutes grace period for return. Hourly charges may apply after this grace period. After three hours full-day charge may apply.
Q - Will any other fees apply?
A – Yes. For FOX and other rental car companies at many airport locations, airport concession and facility fees may be charged. Please check for fees that apply to your rental in the rate section during reservation process. Other products or additional equipment that you add at the counter will be extra. When you make your reservation on line you will see the breakdown of all taxes and fees including in your total quote.
Pursuant to California law, starting January 1, 2007, all rentals will be charged and airport concession fee of up to 11.1% and a tourism assessment fee 2.5%. Actual charges will be calculated at the time of rental.
Q - What are surcharges?
A – Taxes, fees and other charges always vary by location. A breakdown of all surcharges will be showed to you on the online reservation process.
Q - Why am I being bill for surcharges?
A – Surcharges are mandated for all car rentals by the local municipality, state/federal or airport authorities.
Q - If I return the vehicle early or late is there a charge in rental rate/charges?
A - EARLY – LATE RETURN Your confirmed rental rate applies only to the exact reservation period specified. Returning the vehicle early or keeping the vehicle past the confirmed return date subjects you to a higher daily and/or weekly charge as follow:
Late return: The rate will increase by $10 per day for the extension period only.
Early return: The rate will increase by $10 per day not to exceed the original total amount of rental.