Q - Can I return vehicle to another FOX location?
A – Yes, a one way rental charge will be applied to your rental agreement. One way rentals are only available in between corporate locations in Washington, Arizona, Utah, Nevada, and California only. Drop charges range from $20.00 to $500.00 depending on the location.
Q - What happens if I don’t return my car on the designated return date?
A – You must extend your rental dates through FOX website (rental extensions) or calling 1-310-641-3838 ext. 414 to avoid penalties, fees, calls and letters asking to return the vehicle (Phoenix rentals must be in person). If vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by $10.00 per day. The increased rate will be charged for each day after due return date, until the vehicle is returned. To extend a rental contract in PHX, customers need to do it in person at the location.
Q - What should I do if I have problems with my car?
A – Call the rental location at the phone number provided on the rental agreement.
Q - What should I do if am involved in an accident?
A – First you should call the police to complete an accident report, the immediately contact FOX by call 1-800-225-4369.
Q - What should I do if I get a flat tire?
A – Drive the car to a safe place and change the tire; then contact the rental location at the phone number provided on the rental agreement.
Q - What if I accidentally lock keys in the vehicle?
A – If a customer accidentally locked key in the trunk or in the vehicle, they are fully responsible for all charges and must contact locksmith and then contact the rental location at the phone number provided in the rental agreement.
Q - Lost keys
A – FOX does not provide with spare keys. If you are in the event where you lost or misplaced keys, you need to contact FOX location where you rented the vehicle (or call 1-800-225-4369) to let you know how you can get a duplicate. Because the majority of FOX vehicles are new, to make a duplicate is very sophisticated and need dealership involvement. You will be responsible for dealer charges.
Q - Does FOX offer road side assistance?
A – Yes. FOX has an emergency 24 hours toll free number (877)936-9349 to assist you when stranded roadside. This toll free number is available for all rentals originating at Fox corporate locations.
Q - What if I run out of fuel?
A – Customer is fully responsible.